Most frequent questions and answers
We process the order once payment is received, the order can take between 3 and 7 days depending on availability. A shipment with immediate stock can arrive between 5 and 12 business days anywhere in the world.
Yes, our shipments are made directly from our warehouse in China or directly from the factory, but you can contact us to configure your shipment in the least expensive conditions for you, we can also do DDP shipment without cost for you at customs, but a DDP shipment will take 20-30 days or more to arrive your home and is less safe. You can write us an email or a whatsapp to specify the customs details.
Yes, all our shipments are insured to the door to door, our insurance includes loss, theft or accident, we will replace your miner with a new one in all of the above cases. For DDP shipments there is no insurance.
No, all our prices are exclusive of VAT, Safety Miner Ltd is a UK registered company and VAT exempt, our invoices will be issued VAT exempt.
Yes, you can pay through our Coinbase or Metamask Commerce payment gateway, both options are safe and protect the customer for possible refunds, we also accept bank transfer in euros, dollars and pounds sterling.
All miners have a 180-day warranty, except Bitmain S19 models and all Canaan Avalon models with a 365-day warranty.
You can manage the warranty directly with the manufacturer if you wish and you can also do it with Safety Miner, all miners under warranty must be sent to the manufacturer for repair, Safety Miner and the manufacturer does not support third-party repairs. To make use of the warranty with us, please write to us at firstname.lastname@example.org